Frequently Asked Questions
Everything you need to know about your Shelly electronics shopping experience.
What kind of warranty comes with Shelly electronics?
All hardware products purchased through Shelly come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for high-value electronics?
Standard shipping typically takes 3-5 business days. For security, all electronics orders over $200 require a signature upon delivery.
Can I return a device if I have already opened the box?
Yes, we accept returns within 30 days. However, opened electronic items may be subject to a 15% restocking fee if they are not defective.
Are the products sold on Shelly brand new or refurbished?
We primarily sell brand new, factory-sealed products. If an item is certified refurbished, it will be clearly labeled on the product page with a specific grade.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options like Klarna and Affirm for higher-priced electronic items.
Do you offer technical support for setup?
Absolutely. Our dedicated tech support team is available via live chat and email to help you configure your new devices and troubleshoot any initial setup issues.